Frequently asked questions

How long is your order processing time?

Order processing time is 7 days. I try my best to get things out sooner than that, but it’s not always possible.

Why is your order processing time longer than other stores?

No String Chicken is a one person operation which is run as a side business. I do what I can to get things out sooner. The 7 day processing time is meant to allocate a bit of extra wiggle room for when things are busier.

I placed an order for local pickup. Why haven’t I received the address and booking link?

You will receive an email with the address and a link to schedule your pickup once your order has been processed. Please remember that processing time may take up to 7 days, so don’t panic if you don’t receive that email right away.

Do you do custom products?

If you have a request for custom products, send an email to [email protected] We’ll discuss what can be done and I’ll provide a quote for the item(s). If I can’t accommodate, I’ll do my best to help you find someone who can. Please note that custom products are final sale.

I want to order a bigger quantity than what’s in stock – can I?

I may be able to accommodate bigger quantities of some items but may require more time to make them. If you would like a bigger quantity than what is listed as in stock on the website, send an email to [email protected]

I would like to order a product in a different colour than what’s available – is that doable?

I may be able to accommodate different colours of some products. There may be additional fees for supplies, depending on the material and colour desired. Please submit your requests to [email protected]

What is your shipping policy?

Find details about the shipping policy.

I don’t want to pay for shipping – are there other options?

If you’re in the Ottawa area, you can pick up your order in Centretown. For more details, read the shipping policy.

What is your return policy?

Return requests must be sent to [email protected] no later than 7 days after your parcel has been delivered. For more details, read the return policy.